The DOR Program FAQ answers common questions about account assignments, ordering, and program policies. It serves as a quick reference guide for distributors to understand and navigate the program efficiently.
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DOR Program & FAQs
General Information
What is the Dealer of Record (DOR) Program?
The DOR Program aims to reward the sales efforts of approved distribution partners through a structured framework that ensures transparency, exclusive opportunities, and streamlined sales operations.
Who can apply for the DOR Program?
Authorized distributors who meet our eligibility criteria can apply.
What are the benefits of the DOR Program?
- Streamlined quoting and ordering processes.
- Competitive discounts based on order volume.
- Dedicated support from our team.
Application Process
How do I apply for the DOR Program?
Submit a completed DOR Application Form via this LINK.
What information is required in the application?
You’ll need to provide customer details, market segment, funding status, procurement vehicle, and expected order volume.
How long does the approval process take?
Applications are reviewed within 2-3 business days.
Can I apply for multiple accounts?
Yes, but each request is evaluated individually.
Account & Assignments
How are DOR assignments decided?
We evaluate distributor capabilities, past performance, and account engagement.
What happens if two distributors apply for the same account?
We review applications based on our selection criteria, and in case of conflicts, we provide alternative opportunities when possible.
Can a DOR assignment be revoked?
Yes, failure to meet engagement requirements or performance expectations may result in reassignment.
Program Rules & Compliance
What are my responsibilities as a DOR distributor?
Distributors must actively engage with their assigned accounts, provide support, and maintain compliance with program guidelines.
What happens if I don’t engage with my assigned account?
Accounts may be reassigned if a distributor fails to maintain activity.
Are there any reporting requirements?
Yes, to receive a DOR, an application is required. It is recommended that distributors provide account engagement specifics in the DOR application notes. Periodic updates will also be requested after DOR approvals.